Former Customer: Peacock Subscription Stuck in Billing Glitch (Prevents New Subscription Activation)

Hello Xfinity Support Team,

I am a former Xfinity Internet customer who canceled service over a year ago.

My Core Issue: My Peacock Premium account is still internally linked to my old, canceled Xfinity account, preventing me from changing my payment method or activating a new third-party bundle (Apple TV/Peacock bundle) on my current account.

Details of the Glitch:

No Active Billing: I am not currently being charged by Xfinity for Peacock. The subscription appears to be in a system limbo where Xfinity is still listed as the active billing partner, but no charges are being processed to me.

Account Lock: Because Xfinity's system is still recognized by Peacock as the subscription provider, the new third-party provider (Apple) is rejected when I try to link my existing Peacock email. I am unable to subscribe to Peacock through any other method until this link is broken.

Goal: I need an Xfinity representative to submit an internal escalation ticket to the backend/app integration team to manually deactivate/uncouple the Peacock subscription ID from my old, canceled Xfinity account. This is not a request for a refund, but a request for a system clean-up.

This issue is known to occur with Peacock accounts originally bundled with Xfinity service. I need this digital connection severed so my Peacock account is fully released and can be successfully claimed by my new provider.

Thank you for your time and help in resolving this complex system issue. I look forward to receiving a Private Message to provide my account details.

Note: I have made several phone call and chat support attempts since 2024, and no one has solved the issue. Again, I need high tier technical systems support to manually  sever this "Billed By Xfinity" Connection. This cannot be done by Peacock.