Formal Dispute of $100 Technician Installation Charge- Request for Full Credit

I am requesting that Xfinity reverse the $100 technician installation charge recently applied to my account.

I initially attempted to install the equipment myself, as instructed. However, after spending several hours on the phone with three different Xfinity technicians attempting to get the equipment working, with none of them able to resolve the issue, I requested a technician to come to the house to fix the problem.  I was never informed that there was going to be a charge for this visit. 

When the technician arrived, he determined that the equipment originally supplied by Xfinity was outdated, being phased out and defective.  He subsequently replaced it with newer equipment, which resolved the issue.  This confirms that the problem was with the equipment Xfinity provided, not my ability to install it.  I should not be charged $100 for a service visit that was necessary because Xfinity supplied equipment that needed to be replaced.  I made every reasonable effort to resolve the problem myself and exhausted the available telephone support before requesting an in-home visit. Had Xfinity provided functioning, up-to-date equipment in the first place, this service visit would not have been necessary.

I am requesting:

1. A full $100 credit for the technician charge.
2. Confirmation that the technician’s findings regarding the defective and outdated equipment are documented in my account.
3. Written confirmation that the credit has been applied.

I have been an Xfinity customer and expect to be treated fairly. I should not be financially penalized for equipment issues that were the responsibility of Xfinity.

Please escalate this request to a billing supervisor or customer relations representative if necessary.

Thank you for your prompt attention to this matter.