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user_4ykee5
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3 Messages

Tuesday, September 2nd, 2025

Formal Complaint

I want to file a formal complaint against Xfinity for unjustified charges. I am filing a complaint with the Federal Communications Commissions but I also want to contact their corporate office. I do not want to speak to a bot or another agent.

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14 hours ago

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Expert

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113.9K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAngie

Official Employee

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2.1K Messages

1 month ago

 

user_4ykee5, Thanks so much for reaching out to Xfinity Support. I would like to do everything I can to assist you today. Could I get a bit more details without you sharing personal information? 

 

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user_4ykee5

Visitor

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3 Messages

@XfinityAngie​ I’ve been jerked around by the support team for the past hour with no answers to any of my questions! The service is horrible, in addition to the unjustified charges! You left me no choice but to open a ticket with the FCC so they can investigate you and get the answers the customers deserve.

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1 month ago

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XfinityRaul

Official Employee

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2.3K Messages

@user_4ykee5 I'm sorry to hear about the negative experience you've had, so far. I would love the opportunity to help turn your experience around. Could you please elaborate more on what's going on via DM? 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_f37dh7

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2 Messages

fcc! think im gonna go that route also. GOOD IDEA!

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1 month ago

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user_4ykee5

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3 Messages

@XfinityRaul​ I’ve talked to two reps on the phone and chatted with another one. I am done taking to bots and reps. I am asking for your corporate office information to file a formal complaint. 

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1 month ago

XfinityMarshante

Official Employee

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583 Messages

Hello @user_4ykee5, so that we can open a ticket with our executive team, can you elaborate more on your concerns via DM?

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_f37dh7

Visitor

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2 Messages

1 month ago

i have had a live wire in my front yard since the big storm in april, i am gonna own comcast if one of my grandkids get shocked! they won't do a dang thing about it,even after many calls and attempts! terrible!

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XfinityLinda

Official Employee

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2.2K Messages

@user_f37dh7 Thank you for connecting with us about the cable. If you're sure it's our cable, we're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_qils9w

Visitor

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1 Message

15 hours ago

The worst and rudest people I have ever came across. Had canceled my internet two weeks ago. Was thinking of starting back up. Was lied to about rates, put on hold for 15 minutes and transferred to different people.  No one new anything.  Said she would give me a credit, for installation fee. Not true. Lie after lie. Then someone ordered equipment,  couldn't cancel, will have to return. Horrible company to do business with.

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XfinityThomasA

Official Employee

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2.9K Messages

 

Thank you for your feedback. user_qils9w. This is not the expience we want for anyone and we'd appricatie the oppurnity to help in every way we can. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.


Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 hours ago

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