Formal Complaint

@XfinityAngie​ I’ve been jerked around by the support team for the past hour with no answers to any of my questions! The service is horrible, in addition to the unjustified charges! You left me no choice but to open a ticket with the FCC so they can investigate you and get the answers the customers deserve.

@user_4ykee5 I'm sorry to hear about the negative experience you've had, so far. I would love the opportunity to help turn your experience around. Could you please elaborate more on what's going on via DM? 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

fcc! think im gonna go that route also. GOOD IDEA!

@XfinityRaul​ I’ve talked to two reps on the phone and chatted with another one. I am done taking to bots and reps. I am asking for your corporate office information to file a formal complaint. 

Hello @user_4ykee5, so that we can open a ticket with our executive team, can you elaborate more on your concerns via DM?

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@user_f37dh7 Thank you for connecting with us about the cable. If you're sure it's our cable, we're happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.