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Formal complaint to Xfinity!
On July 8 I officially made a claim to Xfinity via a phone call on cancelling ALL services both broadband and mobile [Edited: Personal Information].
I received an official email from Xfinity and made my last payments on July 15. However even after that my card that I CANNOT REMOVE from the Xfinity account kept on being charged. First for broadband (though I RETURNED THE EQUIPMENT as requested) though no services were provided and now I’m being charged for mobile and again NO SERVICES ARE BEING PROVIDED!
This issue was discussed several times in person during the past 3 months with Xfinity customer service, they said the issues were resolved and no further billing will be made. My account literally states that I have suspended all services but why am I still being charged? FOR WHAT?! What is this fraud??
I request to suspend my Xfinity account and all future billing as of now IMMEDIATELY. I also request full refund for the latest payment. Your customer support lies and doesn’t resolve anything!
XfinityBenjaminM
Official Employee
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3.4K Messages
5 hours ago
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