Formal Complaint - Multiple Billing Support Representatives Promised Reduced Price Plan

On a billing support call on February 4th, 2026 a Comcast Billing Support representative promised to put my account into seasonal hold for six months.  After a billing cycle with no reduction in pricing, I contacted Billing Support again and was told that they would resolve the issue and promised to put my plan on seasonal hold.  After another billing cycle with no reduction in pricing, I contacted Billing Support and was again told that my they would resolve the issue, put my plan on seasonal hold and make an adjustment for the overbilling.  After yet another billing cycle I contacted Billing Support, and worked with a manager, Fay, who told me that the representatives were incorrect in offering me a seasonal hold plan, and that any notes on the conversations that I had previously did not exist. 

I am logging a formal complaint with Comcast Billing Support.  If I had been giving the correct information back in February I could have made an informed decision on what alternate plan I could opt for.   Instead, I continued to pay for services that I did not need, and for a plan that I did not want.