Formal Billing Dispute – Recurring TV Box Rental Charges for Returned Equipment

Hello Xfinity Billing Escalations,

I am requesting a formal investigation and refund review regarding recurring monthly TV box rental charges on my account.

I returned a TV box several years ago, but I recently discovered that I continued to be billed monthly for that equipment. I have since returned my second TV box and changed my service to internet-only.

I have made multiple attempts to resolve this issue through phone support, but I have been unable to reach someone who can investigate and correct the billing.

I am requesting that Xfinity:

1. Review my historical equipment inventory, serial numbers, return records, and account changes.
2. Determine why the rental charge continued after I returned the first TV box.
3. Remove any remaining equipment rental charges from my account and confirm that my internet-only plan is correctly reflected.
4. Calculate the total recurring rental charges associated with the previously returned equipment and issue a refund or retroactive billing adjustment for the full period possible.
5. Escalate this matter to a billing supervisor and provide a written explanation if any portion of my request is denied.

I understand that standard billing dispute deadlines may apply. However, I am specifically requesting an exception and a review of the historical account records, given the length of time I was charged for equipment I had returned.

Please provide a case number and written confirmation of the investigation and its outcome.

Thank you.