Visitor
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2 Messages
Formal Billing Complain
Hi Xfinity Support,
I'm reaching out regarding an $80 data overage charge on my account for the month of February that I'd like to dispute.
I have never previously come close to my data limit, and in February I received zero notifications no email, text, or in app alert warning me that I was approaching or had exceeded my limit. When I contacted customer service today, the representative stated that communications were sent on Xfinity's end, however I have no record of receiving any such messages after thoroughly checking my inbox, spam, and junk folders.
Given my consistent usage history and the complete absence of any warning on my end, I believe this charge is either a billing error or the result of a failure in Xfinity's notification system.
I'm requesting:
1. A full refund of the $80 overage charge
2. Confirmation of when and how the alleged notifications were sent
3. A review of my February data usage records
Please let me know what information you need from me to get started. Thank you.
XfinityChelseaB
Official Employee
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2.2K Messages
3 hours ago
Hello @user_u5u6ib, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. I will need to pull up your account to look into these charges and see what's going on. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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