Visitor
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1 Message
Forced off paperless billing
I keep getting forced off paperless billing without my consent, and as a result my bill goes up 10 dollars.
I'm getting frustrated that I have to continuously fight this. I just want it to stay paperless and get the discount. I'm at the point I want to quit this awful service because I can't seem to find good tech support, it's all just bad AI chat bots that are unhelpful.
EG
Expert
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107.6K Messages
21 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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584 Messages
21 days ago
That sounds really frustrating @V01 our team of experts would be happy to look into this for you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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