1 Message
Flex
We are no longer on contract and now getting charged $25 a month for a flex box? We have never owned or used one. Pls advise as chat bots are not helpful and customer service is too frustrating to access.
1 Message
We are no longer on contract and now getting charged $25 a month for a flex box? We have never owned or used one. Pls advise as chat bots are not helpful and customer service is too frustrating to access.
XfinityDena
Official Employee
•
3.8K Messages
9 months ago
Thank you for reaching out @user_fz2wp3 As long as you are an internet subscriber and have Flex services with 1 box you shouldn't be charged a fee. I am here to confirm what is going on. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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