librarymole's profile

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Sun, Jan 24, 2021 8:00 AM

Flex request moves my billing date up a week

Normally I am billed for my service on the 17th of the month. After asking for a Flex, suddenly my bill has been moved up to Feb. 9th. This looks like a sneaky way of charging me for an extra week. Am I wrong?



Official Employee


6.1K Messages

2 m ago

Thanks for bringing this to our attention, @librarymole. I've never seen this happen before and want to review your account to help get a better understanding of what happened. Can you send me a private message with your first and last name, the numbers associated with your address, and the account holder's name if different from you? 

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