Flex box never received!

My account indicates I have a Xfinity Flex box. I never received this box when I became a customer a year ago. After several chats and at least one phone call asking that the box be removed from my account, it's still there, and I have given up asking for its removal (I don't want to be considered responsible for the unit some day in the future).

Because of Covid, I'm reluctant to go to a store. No monthly charge for the Flex box, but still the equipment is on my bill. Can someone new help me get the box taken off my account?

Thank you!

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Responses

CCMichelle

Problem Solver

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788 Messages

4 years ago

@carolynqutami Thanks so much for taking the time to reach out to us regarding your billing & Xfinity Flex box concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I know how frustrating it can be to have a charge show up on your bill that you are not aware of and equipment that you have never gotten appear on the bill. I would love to get to the bottom of this with you. Can you please reach out through private message (find out how to do so with this link https://comca.st/3q5znKR) with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information: https://comca.st/2MDUPID

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user_c7ce97

Visitor

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2 Messages

4 years ago

I am having this same issue

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user_c7ce97

Visitor

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2 Messages

4 years ago

I am having the same issue.

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XfinityRyanE

Official Employee

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1.1K Messages

Hello @user_c7ce97, thank you for reaching out to us for help with your account and equipment order. We will be glad to take a look at this in more detail and provide any information we can find. To get started, please send us a direct chat message with your full name and complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary

Click the "Peer to peer chat" icon (upper right corner of this page)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

Type your message in the text area near the bottom of the window

Press Enter to send your message

Let me know if you have any questions.

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4 years ago

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Billing

carolynqutami

Flex box never received!

CCMichelle

user_c7ce97

user_c7ce97

XfinityRyanE

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