carolynqutami's profile

Regular Visitor


1 Message

Mon, Feb 8, 2021 1:00 PM

Flex box never received!

My account indicates I have a Xfinity Flex box.  I never received this box when I became a customer a year ago.  After several chats and at least one phone call asking that the box be removed from my account, it's still there, and I have given up asking for its removal (I don't want to be considered responsible for the unit some day in the future).  

  Because of Covid, I'm reluctant to go to a store.  No monthly charge for the Flex box, but still the equipment is on my bill. Can someone new  help me get the box taken off my account?

Thank you!



Official Employee


321 Messages

2 m ago

@carolynqutami Thanks so much for taking the time to reach out to us regarding your billing & Xfinity Flex box concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist. I know how frustrating it can be to have a charge show up on your bill that you are not aware of and equipment that you have never gotten appear on the bill. I would love to get to the bottom of this with you. Can you please reach out through private message (find out how to do so with this link with your first and last name, name on the account if different, and service address? If you’re having trouble locating this information, you can also reference our world-class MyAccount app to view all of your account details by the simple touch of your fingertips! Please follow the process here to learn how to obtain that information:

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here