Flex box never received!
My account indicates I have a Xfinity Flex box. I never received this box when I became a customer a year ago. After several chats and at least one phone call asking that the box be removed from my account, it's still there, and I have given up asking for its removal (I don't want to be considered responsible for the unit some day in the future).
Because of Covid, I'm reluctant to go to a store. No monthly charge for the Flex box, but still the equipment is on my bill. Can someone new help me get the box taken off my account?