RussellAHicks's profile

Regular Visitor


2 Messages

Sat, Feb 13, 2021 9:00 AM


Flex box fee

Why were 2 Flex boxes sent to me when I was lead to believe the Flex service was free? I did not request 2 boxes but now I am being billed $5.00 per month until the equipement I never asked for gets returned.


To be honest, I did not want any Flex box at all since I use the service through an AppleTV box, but for some unknown reason, the premium Peacock becomes free only after a Flex box is shipped.


Will Comcast will refund these fees and taxes for the extra box I never ordered to begin with once the box has been returned?

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Official Employee


648 Messages

2 y ago

Greetings! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to post about this on our forums. I'm sorry to hear you received equipment that you weren't expecting, but you have definitely come to the right place for assistance. If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.

To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.

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