1 Message
Fix my bill
On Feb 24th, I went to a local Comcast store to change my internet plan. My new bill should be roughly $80 but it's still it's previous price. I've tried calling and using the chat, but both have been useless. I need to speak with a real person.
XfinityChristy
Official Employee
•
1.9K Messages
2 days ago
I can absolutely understand how upsetting it would be to go through the trouble of changing your plan in-store, only to see the bill hasn't been updated correctly, and then to have trouble reaching a live agent. That's definitely not the experience I want you to have. Please know that I'm here and I'd be happy to review your account and see where things are at with those changes and how I can help make sure everything is resolved for you. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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