Visitor
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1 Message
Five duplicate charges
So a few days ago I ordered the $10.Wow, Wi-Fi hotspot.I did not sign up for automatic building.It was a one time only payment.They charged my card five different times for ten dollars , and no one can tell me why they won't give it back to me
XfinityDemetrise
Official Employee
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212 Messages
4 hours ago
Hi there @user_whq56v Thank you so much for reaching out on our Xfinity Community Forum about those automatic charges. I'll be happy to assist. Please follow the steps below to send a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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