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Visitor

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2 Messages

Thu, Apr 21, 2022 5:57 AM

First billing

we just subscribed to your blast internet 2days ago and got your modem too for our new place (we’re yet to move there) without even using the internet, we are being sent an automatic bill for [*edited due to sensitive information*] which is due on May 6. How does your billing cycle works cuz how do we pay for a whole month bill when we are yet to use the internet 

Accepted Solution

Official Employee

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590 Messages

2分前

Hello, @user_b88a56. Thank you for signing up for our services! We do bill in advance, typically 2-3 weeks. What date was selected for your start date? Based on the bill already generating for the date you've mentioned, it is likely the account has already been activated even without the equipment being set up. I'd like to further review your account and ensure you're not billed for the days you haven't been moved in. Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.

Visitor

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2 Messages

@XfinityStephanieK​ hi, thanks for your response, However, I’m unable to initiate the conversation due to the inactive mess of the chat room icon. The page opens but I can’t type anywhere. Is there any other option or if you can possibly initiate the conversation with a hi for me to be able to reply?

Official Employee

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590 Messages

2分前

@user_b88a56 Does this link allow you to send a message to us or does it still prevent you from typing? 

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