Visitor
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2 Messages
First bill ten days early
It's simple, I signed up and purchased home Internet plan on September 14. On my statement it even says billing cycle from Sept 14 - Oct 13. then why is my bill due in October 4th. I even had to wait for the equipment then make a service appointment to fix coaxle tip 3days wait there. So I've had service half a week and my full bill is due in 2 and a half weeks.
XfinityRay
Official Employee
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4.3K Messages
12 hours ago
Hi, @user_xobgta! Thanks for signing up for our service! I understand your concerns with the first statement balance being due on 10/4. We bill in advance, not in arrears, so your payment is due before the end of your billing cycle. This link goes over our statements and the different information provided on them, https://www.xfinity.com/support/articles/new-bill-design. If you prefer to change your due date, this link shows how, https://www.xfinity.com/support/articles/due-date-change.
How has your service been working?
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