Visitor
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1 Message
Final bill
I disconnect 4 lines from my plan about a month ago now and I’ve been waiting for 30 days to
get this bill so I could pay off the phones but it seems as if everything disappeared after I disconnected, I called and was told I don’t owe any money
XfinityKei
Official Employee
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2.1K Messages
10 hours ago
@Xironne I’m sorry to hear that everything has disappeared from the XFINITY App. You should still be bale to view and pay your balance after disconnection. Our team is here to help, and we can confirm any final bill or balances for your account. Can you please direct message me your first and last name along with your full service address so that I can assist you. Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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