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Visitor

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3 Messages

Wednesday, July 13th, 2022 6:25 PM

Closed

Final Bill

Hello there,

I disconnected services at my old address in New Hampshire in the middle of June, because I was moving. I am still an Xfinity customer at my new address.

When talking to customer service over the phone, I was told I have a credit of $99.50 on my old account in New Hampshire, though MyAccount website presents a different information. 

Today I received an email saying that my refund of $99.50 is processed. See the print screen below:

Although, when I logged into my old account, it says the opposite. It says that I owe $99.50. See the print screen below. Please advise what the issue is.

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Problem Solver

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567 Messages

2 years ago

Thanks for taking the time to let us know about this confusing situation. We definitely want to ensure everything is aligned. Would you be willing to send us a private message with your full name and address?

 

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Peer to peer chat" icon

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

 

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