2 Messages
Final bill not prorated
I opted out of my services and was told by an agent that the final bill would be prorated to end of service date (May 12th) at a $96.64 estimate but I'm seeing the bill reflected as the full-cycle of $124.82.
2 Messages
I opted out of my services and was told by an agent that the final bill would be prorated to end of service date (May 12th) at a $96.64 estimate but I'm seeing the bill reflected as the full-cycle of $124.82.
XfinityOrlandoM
Official Employee
•
2K Messages
1 year ago
@atl4raptors
Thanks for reaching out to us I do apologize for any inconvenience on your billing, we bill month in advance and depending on the date your bill processes https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill you most likely were already billed before you cancelled the account.
If you view your bills details it will show the dates of the last bill printed and you can go into the details of the bill and see what dates your bills for. Generally within about two weeks of the cancellation date you will receive a final readjusted bill to show you're only billed for the dates when you had service.
Let me know if this information I provided help clear any issues up otherwise go ahead send us a direct message including your name, account holder name (if different), . Myself or one of my awesome colleagues we'll be happy to look into your billing and clear any concerns up.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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