New Poster
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1 Message
Final bill never arrived and account billing page will not update
Hello,
I canceled my Xfinity service due to a move outside of the service area in January 2021. My bill for the month was supposed to be ~$130, but after canceling only a day into the month, my autopay only deducted $5.65 from my payment source.
My bill page on Xfinity.com states that I still owe $125, and customer service has told me that I do not need to pay it, and that it would update soon. I was told I could expect it to update by X date several times, and it never has. I have also not yet received a final bill.
I am just trying to figure out what is going on.
CCLysa
New Problem Solver
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617 Messages
4 years ago
Hey there! Welcome to our Xfinity Forums! We're always happy to help with getting billing issues resolved. I know with the final bill, it is crucial you understand all charges, fees, and payments. You've come to the right place! Please send me a private message including your first and last name and your full service address.
To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side.
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user_b0b525
Visitor
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1 Message
4 years ago
Hi, I am having a similar issue. I canceled my service in the middle of June and was told by several xfinity customer service agents that my bill on their end is 0.00 and I would not have to pay the original bill summary that is reflected on my online bill portal. I never received my final bill, and my bill summary which was supposedly to be updated on July 18th never happened. I have been in contact with xfinity assistant chat agents, over the phone, and have been in person twice in a store. This has not yet been resolved. Moreover, my xfinity account app also reflects the same inaccurate bill. When can I see my final bill & have this issue resolved?
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