Makuta's profile

New Poster

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1 Message

Thu, Feb 11, 2021 10:00 PM

Final bill never arrived and account billing page will not update

Hello,

 

I canceled my Xfinity service due to a move outside of the service area in January 2021.  My bill for the month was supposed to be ~$130, but after canceling only a day into the month, my autopay only deducted $5.65 from my payment source. 

 

My bill page on Xfinity.com states that I still owe $125, and customer service has told me that I do not need to pay it, and that it would update soon. I was told I could expect it to update by X date several times, and it never has. I have also not yet received a final bill. 

 

I am just trying to figure out what is going on.

Responses

ComcastLysaP

Official Employee

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67 Messages

2 m ago

Hey there! Welcome to our Xfinity Forums! We're always happy to help with getting billing issues resolved. I know with the final bill, it is crucial you understand all charges, fees, and payments. You've come to the right place! Please send me a private message including your first and last name and your full service address.

 

To send a private message, please click my name "ComcastLysaP" then select "Send a Message" on the right side. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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