2 Messages
Filing a complaint
Xfinity is quite a disappointment. I am a new customer, so my complaint is about how customers are treated, rather than the internet service at this time. I agreed to have my account drafted so I could get a discount on my bill. I, just like many others live on a budget. I just received my first bill and was charged a larger dollar amount for my first month's service. When I spoke with a xfinity representative about this, I was informed that the change on my plan had been made a couple of days after service started, so I would have to pay the larger dollar amount for the entire month! REALLY??? Then I was told to contact the government {???} to file a complaint because they were responsible for taxes and fees. HUH??? We weren't discussing taxes and fees. We were discussing the larger charge on my bill. The representative had no interest in helping me. He was simply earning a paycheck. If I do not receive a refund for the dollar difference on my first month's bill, I will not recommend xfinity to anyone. This is not how customers should be treated.
EG
Expert
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107.1K Messages
6 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
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1.9K Messages
6 months ago
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user_nqe7lf
2 Messages
2 months ago
The worst customer service, liars , everyone saying its own thing. 2weeks ago representative told me they will ship new modem , its been 2 weeks every employee i talked to saying different thing , on friday lady said its sent. 2 days ago another representative said its on its way, today representative named Shivani said its delayed and when i asked delayed reason she hanged up on me, then another representative jumped in and also hanged up, now i am again in line waiting for representative to hang up on me. They cant get to the point, they cant provide information , they so clueless!!
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