Visitor
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1 Message
Filing a complaint
The integrity with Xfinity is at an all time low. I have never encountered such rude & unprofessional behavior with any company that provides services as I have with Xfinity. The only reason I still have services with this company is due to my present employment. But as soon as I locate another company that can provide accurate service within my area, I'm closing my account immediately. Xfinity gave me the option to setup a payment arrangement and I did. They then suspended my services before the payment arrangement date. I called in and spoke with one of their rude agents, who tried to give me numerous of reasons as to why Xfinity can breach a contract that was put in place. After I asked to speak with a supervisor, the agent refused to transfer me to one and continued to want to go back and forth with me after about 2 more times of asking and the rude agent proceeded to continue arguing, I hung up and filed a complaint with FCC. I will be filing more complaints with the BBB & also looking into a more serious was of handling this issue, because the lack of integrity is becoming absurd at this point. Not only that, I was denied access to my account for payments. After making the payment through the Xfinity Assistant message bot, because I couldn't get into payments on my own that was on a payment arrangement. I went back to my account & it's telling me I need to make a payment by the 23rd or my services will be suspended. I've been dealing with these issues for quite sometime now & honestly I tried to give it the benefit of doubt, but now I know that Xfinity is a company that lacks integrity and the unprofessionlism is horrible. I've been keeping a login of all my encounters, screenshots, conversations, etc.. I'm not allowing this behavior any longer.
XfinityEva
Official Employee
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1.6K Messages
1 year ago
@user_38c63f thank you for visiting our Xfinity Community forums to voice your concerns about your account. This is not the experience we want for you and can help with this. Please send us a direct message with your full name and service address to get started.
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user_89tcz2
1 Message
1 year ago
Multiple employees from your customer service including supervisors keep hanging up on me while I'm trying to explain what other agents have told me and are refusing to transfer me to other people they'll just keep hanging up on me my name is colita home I'm a silver member through Xfinity
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user_c6op0j
7 Messages
11 months ago
I am here because I was lied to about my service and a promotion. I called to see if I could get rid of my land line and lower my bill. Why do I need a landlines anyway. I've been arguing this forever. The person helped me but said I'd have to get a mobile phone which would be on xfinity. He said multiple times I would not have to pay for the phone. I told him several times, I didn't need a mobile phone so I would only do it if it was free or included. He continued to say that the phone was on Xfinity, no charge to me. He insisted and pushed this so that I would agree to go with this. I agreed. He also didn't tell me that I was now in a 12 month contract that would cost me $110 to cancel or change.
I then find out a month later that I have a bill for the phone, a one time fee and $8.30 monthly payments for the phone even though I was told the phone was free and on Xfinity. He even read me the deal. That is criminal and a scam. I plan to report this and will eventually cancel my service. Why was I lied to about this mobile phone which I didn't want.
Just recently I was told it's too late to return it. I'm like, I never wanted the phone, I was told it was completely free, so why did I need to take the phone and why would I even have to return the phone. What is happening? Toxic company. Why does Xfinity require one fake aandline or mobile phone. They lie about you not having to pay for it. Otherwise, I would never have taken it, since I did not need a phone. I ended up having to pay a one time fee and I'm stuck with a monthly bill paying it off. And I in crazy world? This is flat out fraud. I'm convincing friends to cancel their service and look elsewhere.
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