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ValiantHorses
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Tuesday, October 3rd, 2023 4:01 AM

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Filed Bankruptcy But Support has not been any help

I filed for bankruptcy on Sept 20th. I called today to customer support and the gentleman Justin was very rude and sarcastic. After asking for a supervisor, I was disconnected from the call. A short time later, I got an email stating I requested cancellation of my services as of 10/2/23. Now because my payments are behind, when I call support the only option is to go online and pay and I cannot speak to anyone, and online is no luck either. My attorney stated services cannot be disconnected during the chapter 7 process if services are to remain. What do I do?

Question

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Updated 

2 years ago

252

2

ValiantHorses

2 Messages

2 years ago

There is also no direct message icon in the upper right corner on my browser.

2

0

timetah_getbusy_orByeBye

6 Messages

Be careful with this. They will ask questions to gather information under the circumstances you do take it to court, or the court asks for proof. Don't give them anything you don't HAVE TO. If you're unsure, specifically ask. Take screenshots, screen record, whatever you have to. Within limits. Don't allow these checker based companies to [Edited: "Language"] over.

(edited)

2 years ago

0

ccRuben

Retired Employee

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729 Messages

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the “chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

2 years ago

0

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