Visitor
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6 Messages
File complaint about suspended services
XFINITY suspended all of my services without any kind of warning over 2 weeks ago , for payment, so I didn’t have services for two weeks and I called March 30th 2026 and scheduled a payment for April 1 in the amount of $250. Today, March 31, 2026, they suspended all of my services AGAIN WITHOUT WARNING for the 2nd time. Both times I was on job interviews, as I am currently out of work and have no income, and I was disconnected because they shut me off. Needless to say those job opportunities are gone because I couldn’t finish the interviews on TEAMS. I called TODAY, March 31 and they said the rep that set up the pmt for 4/1 of $250, was wrong and I need the full payment of $450 IMMEDIATELY for them to turn my services back on. I called them weeks ago to see if they could help me with the $450 payment because of a hardship and loss of income due to loss of job and they would not work with me and I spoke to 4 different people. They refused to work with me because I broke a previous pmt arrangement. So I lose my job, have no income. 4 people denied me help, shut off my service twice without warning, ruined my job interviews & opportunities & continually hang up on me. 5 reps hung up on me today. Intentionally because they didn’t like that I was complaining and I apologize beforehand. The supervisor just now said that it’s good that I don’t want their services. He was happy that I’m dissatisfied. This is all days after I signed up for their mobile service and paid them $225 and spent two weeks trying to get it turned on because they couldn’t figure out the port pin transfer process. This is just totally unacceptable and I sit here with no service once again. !!! THIS WENT TO THE CC AS A COMPLAINT
EG
Expert
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117.1K Messages
5 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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user_7m15pq
Visitor
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6 Messages
5 hours ago
I would like to add that the supervisor removed all of my services. When I go to the app and look at my account, he’s charging me $54 for removing Internet and cable I am.OUTRAGED!!!!!!!!!!!!!!!
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XfinityNatalie
Official Employee
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679 Messages
5 hours ago
Greetings, user_7m15pq! We appreciate you posting on our XFINITY Community forum. This is never the experience we want any of our valued members to go through. We would love the opportunity to investigate this issue at hand.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_7m15pq
Visitor
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6 Messages
4 hours ago
I need assistance as soon as possible because I don’t know what you guys are doing, but I’ve talked to seven people today from XFINITY two of which were supervisors. Both have been extremely unbelievably rude and the last one I asked for her name and she wouldn’t give it to me. She told me she already gave me her name and she did not have to repeat it. I have no idea what kind of business is being run, but it is the worst. Worst I’ve ever experienced. I need to know where to go from here because no this is I cannot even talk. I’m so angry
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