File a serious complaint

To Whom It May Concern,

I am escalating this issue due to the continued mishandling of my account and lack of resolution.

On March 16, I was instructed to pay 356 plus 50 to extend my installment plan and avoid disconnection. I made that payment as directed.

On March 22, I received a call confirming that my installment agreement was active.

Even with that confirmation, my services were disconnected.

I then contacted customer support and experienced ongoing issues. I had to repeatedly request basic account information, including my payment history. After providing proof in writing within the chat, I was still told that I was incorrect.

I asked for a supervisor and was denied.

During a follow-up chat, I was told I would receive a call from a live representative within ten minutes. Instead, I received an automated call confirming the installment plan, which directly contradicts what your chat agents were telling me.

This is not just a misunderstanding. This is a failure in communication, account management, and customer service.

I made my payment based on instructions from your representatives and received confirmation that my arrangement was active. There is no justification for my services being disconnected.

If this matter is not resolved immediately, including restoration of services and correction of my account, I will be filing formal complaints with the appropriate consumer protection agencies.

I expect:

• Immediate restoration of services
• Written confirmation of my installment agreement
• A full account review and explanation
• Appropriate credit for the disruption

I expect a timely response and resolution.