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user_7rlce8
1st Topic

Visitor

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1 Message

Monday, July 6th, 2026 7:15 PM

file a complaint

Xfinity overcharged my account and they refuse to refund my money. They stole two payments and will not refund. I spoke with Carl (7-6-26) for 58 minutes. Then he transferred me to Jay (7-6-26) for another hour. Jay lied and said it was out of another account when it wasn't. Xfinity should not be in the practice of stealing customers money and then train employees to lie about it. I know no one will ever respond to this complaint. I am actually still on hold for the the third customer service rep after 1 1/2 hours. 

Question

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Updated 

1 hour ago

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Oldest First
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EG

Expert

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119K Messages

2 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAbel

Official Employee

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388 Messages

1 hour ago

@user_7rlce8, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to assist with your payment concerns. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

 

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it. 

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