luners's profile

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1 Message

Thu, Oct 8, 2020 11:00 AM

Figuring Out My Actual Current Balance

I was chatting with a live agent, but they have yet to answer any of my follow up questions and I've waited about 20 minutes for them to respond back. I recently had my service moved in the middle of the month, but I got two bills for a full month for both my old address and my new address. The agent says the I'm actually just charged $21.39 for the old address, but I paid the remaining balance I had on the account, $32.10, because it said that is how much I still owed. Can I transfer that payment I made to go towards my new address? It says I owe $53.49 for my new address. Also, can I get my account to reflect the actual balance I owe?



Official Employee


2.3K Messages

7 m ago

Hello @luners, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer and choosing to keep Comcast as your service provider at your new address. I am sorry about these billing troubles and we would love to assist you!


Can you please send me a Private Message including your first and last name as it appears on the account? 


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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