Feeling ripped-off by Xfinity

Hello there,

I have been a customer with comcast for 15 years, giving them my home phone, internet and cable. I recently called to cancel the cable as we simply do not watch TV enough. I then inquired what charges I would incur in order to strictly keep my home phone and my internet. I was told at that point to keep my home landline, it would cost me $45, and $65 for my internet service which is 25 Mbps.

I think it is disheartening and disappointing to learn that you are offering new customers even faster internet service such 200Mbps for $39.99, and people such as myself who have been with you years upon years are given a price of $65 a month. That is just outrageous. I tried everything I could to keep my services within comcast, however, the ala carte prices quoted of $45 for home phone and $65 for the internet are highway robbery.

If you see the attached link, you too, you are offering a home service and internet for $59.99. Do you see a problem here? Please click on the links below for further information.

https://www.xfinity.com/learn/offers?lob=tv,internet,voice

I write to you today as a last resort to not have to take my business somewhere else. I welcome the opportunity for someone from your team to reach a fair and agreeable resolution regarding this matter.

Thank you

Anne Perillo

Responses

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user_RobertB

Contributor

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350 Messages

4 years ago

Hi there! I'd be glad to ensure that this gets looked into further and answer any questions you have about your service. I'd be glad to see what promotions we have available. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of your screen and send a message to the shared handle "Xfinity Support"

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user_05ec38

Visitor

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3 Messages

@XfinityRobertB

What do you mean reply in the right hand corner of my screen to send a message? There is no such icon in the right hand corner.

Please specify with more clarity.

Anne

4 years ago

XfinityNico

Official Employee

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553 Messages

@user_05ec38 Here are the detailed instructions to reach us:

Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

EDIT:

To send a direct message:

Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.

Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

(edited)

4 years ago

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user_05ec38

Visitor

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3 Messages

Hello There

There is no paper and pencil icon on the screen for me to response. Did you guys ever bother to check it yourself before posting the steps???? As far as my physical address and my telephone number associated with the account, you should already have it on file. I request a phone call between the hours of 8AM and 10AM EST on 08/09/21 regarding the resolution of this matter. Should you have any further questions or any reason not be able to contact me directly, contact me directly on my email address on file for any information. Again, please note, your provided instructions are not relevant. Thank you

4 years ago

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XfinityBrie

Administrator

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672 Messages

Hi Anne,

I'll edit my colleagues response based on your feedback. In order for us to assist, we do need to access the account, we don't have that information on hand based on just your username, unfortunately.

To send a direct message:

Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.

Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/3lHigzB
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

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user_05ec38

Feeling ripped-off by Xfinity

user_RobertB

user_05ec38

XfinityNico

user_05ec38

XfinityBrie

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