Fed up

This is the 4th time trying to post this in the last 3 days. I’ve been trying to reach someone about changes made to my plan since Tuesday. No scheduled calls were returned and I’ve spent the last 2 hours being transferred around and disconnected by your terrible support agents.

next step is BBB

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U

user_8290fy

9 Messages

2 months ago

My plan was changed from 1GB to 2GB. Your agents keep insisting I change my router for the 3rd time this year despite me telling them you can’t even reach 1GB speeds. I need my bill corrected and credits for the multiple down and reduced service days applied. From the speed tracking I’ve been doing (anywhere from 200-600) that would be 36% back for last month at 1GB and based on your 2GB plan 70% for this month.

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XfinityAmira

Official Employee

•

3.8K Messages

Hello user_8290fy, thanks for taking the time to reach out on our Forums. We value you as a customer, and I am sorry to hear you have not been able to reach us regarding this speed/modem concern. I certainly know the importance of getting the speeds you're paying for, so I am sorry to hear about this ongoing issue. We definitely want to help!

To better investigate this with you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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2 months ago

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Billing

user_8290fy

Fed up

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