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Kiran_M
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09/13/2026 3:59 PM

Feb 2023 promo promised 50% off internet plan — never applied (Edit)

Hi, I'm hoping someone can help with a long-unresolved billing issue.

In Feb 2023, I signed up for Xfinity Mobile with a new phone through a promo on the Xfinity website (I lived in San Mateo, CA then). The promo promised 50 percent off my internet plan, but the discount never appeared on any bill.

I have an old case ID from that time --[Edited: "Personal Information"] -- which should have the full record of what was promised.

I'm asking Xfinity to honor the original promise with a retroactive credit. Any help reviewing the old case would be appreciated.

Thanks,

[Edited: "Personal Information"]

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8 days ago

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XfinityMarshante

Official Employee

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1.5K Messages

8 days ago

Hello @Kiran_M, thank you for taking the time to leave a post.  Sorry to hear about the frustration and disappointment you've experienced with this issue. I can certainly understand how concerning that must be, especially if you signed up for Xfinity Mobile based on a promotion. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

 

How to send us a direct message: 

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support." 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

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