Visitor
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1 Message
FCC
I have now contacted Xfinity multiple times regarding billing errors.
On two separate occasions, I was charged incorrectly and was told that the money would be credited back on my next billing cycle. It has now been approximately 74 days, and I still have not received either credit.
My monthly bill was supposed to be $45, yet I continue to spend my time trying to correct mistakes that should have already been resolved.
If this issue is not corrected immediately, I will be filing formal complaints with the California Attorney General's Office, the Federal Communications Commission (FCC), and the Better Business Bureau. I will also dispute the charges with my financial institution if necessary.
Please review my account, apply the credits that were promised, and provide written confirmation of when the credits will appear.
I expect this matter to be resolved promptly.
EG
Expert
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119K Messages
16 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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3K Messages
16 hours ago
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