Skip to main content

    Support

    Offers

U
user_vz4qjt
1st Topic
1st Reply
Conversation Starter

10 Messages

Saturday, April 13th, 2024 9:39 PM

Closed

Farudelent chargeon my acoount!!!!!1

I being customer at comcast for 25 years never missed  payment  (internet phone   cable) . in 2022 i decide to get mobile    I got galaxy 22 s  october 22   , in october 2023  my galaxy stop function went to store  they give me new sim card did not work   , call 1800 number  they gave another  sim still not work  so i went to store agian  was there two hours  they said I need new phone I told them  still had contract, they told me  do trade in i gave  my samsung 22 (due was broken) you not get charged due was broken.  I got apple 13 to replaced . in 2024 My bill was over almost 30 dollars  . come to find out  they created  new line that I did not authorized they  were charge me  for the two phones .  This is fraudulent   dishonest  that last month( april 2024) I call 4 times total  time 12 hours. 

Question

 • 

Updated 

1 year ago

105

6

XfinityBenny

Official Employee

 • 

790 Messages

1 year ago

@user_vz4qjt We appreciate you posting the experience, and your business with adding on Xfinity Mobile service. Was this resolved last month, do you have the old number on your new phone? 

0

0

user_vz4qjt

10 Messages

1 year ago

noooo They still changing me for two lines    in October I saw  the fraudulent line was open, I call  to close

Xfinity Mobile

Your line of service has been canceled

 
Xfinity Mobile service for [EDIT] is now canceled. If you didn't transfer this phone number to another carrier, it will be released and become available to other customers.

A couple other reminders:
  • If the phone associated with this line was enrolled in the Xfinity Mobile Protection Plan, its coverage has been cancelled
  • If there was a smart watch line paired with this phone, its service will be cancelled as well.

If you didn't make this cancellation request and want to continue using [EDIT], call us immediately at (844) 963-0011.

Edit: Removed phone number

(edited)

2

0

user_vz4qjt

10 Messages

Xfinity Mobile
 
 
 

A trade-in credit will be applied to your monthly statement

 
Great news - we've received your trade-in phone in good condition!

[EDIT]

Your trade-in credit will be applied as a monthly credit on your future statements. Thanks for choosing Xfinity Mobile.
 

Edit: Removed phone information

(edited)

1 year ago

0

user_vz4qjt

10 Messages

This phone I gave back to you   I see I have everything in email

(edited)

1 year ago

0

user_vz4qjt

10 Messages

1 year ago

I am still phone trying to correct this

(edited)

1

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

 

user_vz4qjt - I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. Aside from calling in, you can text 888-936-4968, or reach out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7. Our Xfinity Mobile team can help with all things Xfinity Mobile. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_vz4qjt

10 Messages

1 year ago

Again I am posting  things  private matter because nobody believes  and /or nobody listenning ,all due respect if you were this point 13 hours to solve this situation , for  an error . Commited by the staff in comcast    not me 

(edited)

0

0

user_vz4qjt

10 Messages

1 year ago

Just hang up   told wait 72 hours all this mess to be clear up. Let see!!!!!!!!!!!!!!!

(edited)

1

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

 

user_vz4qjt - Thank you for your feedback and for allowing our Xfinity Mobile team to assist. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here