Visitor

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1 Message

11/04/2026 11:10 AM

Family member threw away old router

I've had the unreturned router charge for years now at this point. I'd say I more then repaid it over time. Family member cleaned a out a closet and threw the old router away. Id like this charge removed or i'm going to switch companies.

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Official Employee

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2.6K Messages

14 minutes ago

Hi there and welcome to Comcast @user_m813uu. Thank you so much for reaching out to us regarding the unreturned equipment fee you are getting charged. Since the equipment was not returned to us, it makes the charge valid. 

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