2 Messages
False one time charge
I moved to a new address around Aug 23. On that day I also turned on a new Xfinity wifi plan for the new address and got an Xfinity router delivered to me. I opened the package and put it all together myself. Not a single professional or service man entered my apartment. I called services to confirm what my charge would be on the same day and to also cut a previous plan in my previous address. Now I have a 100$ one time charge for my next Payment? I did everything myself and here Iam getting charged. The Service caller even told me it would only cost me around 45$ dollars in my next Payment. So what is this? why am I getting charged 100$ for ABSOLUTELY no reason
EG
Expert
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120.3K Messages
17 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBrianH
Official Employee
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2.5K Messages
16 hours ago
Here are the detailed steps to direct message us:
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You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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