False charges and unconsistent customer support

Hello,

My name is [Edit: Personal Information] I started internet service in June 2025.

The internet service came with free mobile service for a year which I utilized.

I ended my service in June 2026 due to a move. When I canceled I discovered I had been charged on both my checking (debit) and savings account. 

I have contacted customer support at least 3 times now since canceling my service in June 2026. I first called in June regarding the mobile charges to my debit card.

1st call (June 2026):

I was told they could refund the last 6 months at 1 month increments. No payment was received. No followup on the earlier 6 months either. I waited a month in good faith.

2nd call (July 2026):

I was promptly refunded the last 4 months and only that much because time had passed and the system was now limited further by the current date. I was told an internal ticket was opened and elevated regarding payment of the other 8 months of false charges and to call back in 2 weeks regarding the ticket status.

3rd call (August 2026 after waiting two weeks)

I called to inquire about the status of the ticket as well as continued mobile charges billed to my checking account. I learned no internal ticket was created and nothing had come of it. I was promptly refunded the pending charge for the month of August which marked the 12th monthly charge.

Desired Compensation:

7 months of billing

$40 per month

$3 taxes per month

$301 total reimbursement.

At this point I am deeply frustrated and have spent many hours with customer service without the proper reimbursement. I am exploring options to recover these fraudulent billing charges with more time and money if only for a sense of righteousness. Please reach out to me for my bank statements to verify my claim.

Sincerely,

[Edit: Personal Information]