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domdom110
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14 Messages

Thursday, February 20th, 2025 7:49 PM

False charges and Extortion for service. Bad Business

Got new internet service and switch 2 phone lines over to xfiniti for $80 total with protection on phones. Had service less than 30 days service was cut off 7 times and recently had to pay 137 to restore service for disconnection fees from service I didn't have. I have had to travel a hour to work each time they shut it off and on the phone 2 hours minimum trying to get restored. I have been asking for escalations for 2 weeks and nothing. They most recent time 2 days ago they [Edited: "Language"] off again. They keep offering to fix it but won't esclate as it has to deal with 2 regions. I also ask for corporate or legal and no response. Has anyone ever filed a civil suit again Comcast for breach of contract and extortion. 

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Updated 

2 months ago

 • Edited

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XfinityBrianH

Official Employee

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1.3K Messages

2 months ago

 

domdom110 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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domdom110

14 Messages

Still being asked what's the problem even though I sent a DM with all information on the problem 

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2 months ago

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domdom110

14 Messages

Please esclate to someone who can read the messages I sent and have good basic comprehension skills. With basic account history access in central and west region

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2 months ago

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domdom110

14 Messages

I feel like we going backwards here. 

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2 months ago

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domdom110

14 Messages

I started servicece on 2/6 it's 2/21. I had service for 15 days was charged 137, had my service disconnected almost half of those days. 7 days my service was disconnected. And then had the phone and internet deal stripped from me and placed back on a higher plan. Been working with the support who told me to DM them and they said it's nothing they can do they gave me 85 in credit. If I had service for less than 15 days and actually for only 7 of those days and you supposly gave me 85 in credit why would I have pay 137 and still owe 1.08$. The math is not making sense. I switched my phones? 2 lines to xfiniti because they said they had a deal for 2 lines and protection for phones for 40$ and 1gb internet for $40. They have resented the deals and now charging me regular price for internet and not sure about the phones. Will be contacting a lawyer 

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2 months ago

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