False cancellation request

Hi there,

I received an email saying that my internet service is being cancelled today per my request. Unfortunately, I never requested cancellation and would much prefer to keep having internet :) Inspecting email headers and links seems to rule out phishing, and Xfinity's web site offers mixed signals about whether my service is being cancelled (likely just the effects of long-term eventual consistency). Given that the addresses in Comcast's database for my apartment complex are a little goofy, I suspect someone with the same apartment # in a different building called to cancel and my account got caught in the crossfire. I found this thread: https://forums.xfinity.com/conversations/customer-service/cancellation-request-email-when-i-didnt-cancel/64e725d82afef0112cc9205f, but the link in the thread to open a DM appears to be broken, and I can't find a "Direct Message" icon on forums.xfinity.com. Happy to forward name and address; please advise where to send it. Thanks!