False Cancellation Email?

@J.B1 Hello and thank you for reaching out via our Xfinity Community Forums. I understand your concern about the email you received regarding a cancellation request for your Xfinity services. I apologize for any confusion or alarm this may have caused. I can assure you that we will investigate this issue thoroughly and ensure there are no unauthorized changes made to your account.

 

To help me better understand the situation, could you please send me a private message with your full name and address to get started?  Once I have this information, I can investigate the cancellation request and confirm that your services remain active as you requested. I understand how unsettling it can be to receive this type of notification, and I want to assure you that we will take the necessary steps to resolve this issue promptly.

 

Thank you for contacting us and for your patience and understanding.

 

To send a "Direct Message" message:

Click "Sign In" if necessary

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Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

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