1 Message
Fake Promise
I chat with the customer agent on Feb 25 about my internet service monthly fee which raise from $50 to $89. After discussion, the agent got the approval that I can have same charge $50 per month with same plan starting from the coming bill. However, I checked my billing account today. It's same $89, I chat with the agent again. However, the agent can only provide $65 monthly fee with the same service even the agent apologize for the fake promise. Please advise
Chrissy15221
Contributor
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183 Messages
1 year ago
Hi there fellow user ,
Last autumn , I received an email from Comcast/Xfinity regarding rate increases happening in January . I hadn't thought about it after a while … your post reminded me to decrease my monthly bill , thanks !
I have included a link for " Services & Pricing " dated February 2024 . Pages 2 & 3 contain internet service fees . 🗺️ The top of the first page may have my city location ~ signing in from xfinity.com will likely have your location , or just change it on that page .
For what it's worth , my bill for internet , voice & TV just went from $207.00 to $305.00 , so I can definitely sympathize with you . 😡
Maybe the agent wasn't aware of the rate increases ? I hope that you can get the help you need to make it work for you .
https://comcaststore.s3.amazonaws.com/prod/wk/2024/2/28/urc/5847d8665bcd101e6bd13374/high_res/UN0000363_RC_Portrait.pdf
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XfinityAmira
Official Employee
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4.3K Messages
1 year ago
Hello @user_tf4gm8! Thanks for taking the time to reach out to our team on Forums. We value you as a customer and appreciate you continuing service with us. My team is here to support you and would love to assist you with getting this all sorted out. Please send us a Direct Message so that we can help. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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