seeing i cant get a hold of a real person to ask this question but i received this today
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Your Bill |
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Please update a payment to avoid service suspension on the account.
We regret to inform you that the payment method submitted for the forthcoming month has been unfortunately declined.
To ensure uninterrupted access to our services and avoid any potential, downgrade in service quality.
We kindly request you to update the payment at your earliest convenience to avoid any disruption to your service.
Thank you for being an Xfinity customer.
Update a payment
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Xfinity offers flexible payment options. Eligible customers will automatically see available options on their payment screen.
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Other ways to pay:
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Use the Xfinity app
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Find your local Xfinity Store
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To view your bill online, click here
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| Be vigilant against fake payment requests. Xfinity will never request a specific payment method such as merchant gift cards, wire transfers, PayPal, Venmo, or Zelle®. |
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California Debt Collector License No. 10316-99.
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xfinity.com |
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View Online | Privacy Policy
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THIS IS A SERVICE-RELATED EMAIL
Comcast will occasionally send you service-related emails to keep you informed of service and billing updates, new benefits and features, and other changes to your account.
Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here.
Comcast respects your privacy. For a complete description of our privacy policy, click here.
© Comcast Cable, One Comcast Center
Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications
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XfinityThomasB
Official Employee
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2.2K Messages
12 days ago
Howdy user_72sim6
We are happy to check on the billing status for you. Appreciate the time you are taking to get us in the loop to figure this out. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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