Visitor
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3 Messages
Fake offer from customer service and they won’t honor the offer, been use Xfinity for over 15 years .
This is what i am dealing with now
I can apply a loyalty discount that will reduce your monthly bill to $50 for the next 12 months.
Me : Every month will be $50 ?
And prior to the plan expiring, you will also be notified about it. We can surely help you renew your internet plan to provide you with the best promotional deal. The services you have right now will remain the same.
Me :For next 12 month ?
Yes, you are correct. Ok I will go with that Please allow me to update the notes and issue a ticket for you.
Me :I still have all the Hulu and tv service Right ?
Yes, absolutely! Ok Please allow me a minute over here to finalize this for you. Ok I have successfully updated the notes on your account and issued a ticket for you as well, so that the loyalty discount will be added to your account, which will make your bill just $50 a month. Once it is approved, you will also see the visible changes for it prior to your due date, which is April 3.
Your current bill will be updated to just $50. So there is nothing to worry about. Ok Apart from this, is there anything else I can help you with today?
This is from supervisor today :
Yes, I understand it's a truly fake commitment that the agent has shared and applied to the account. Please try to understand it's not possible as of now, and I have thoroughly checked the account. The loyalty discount was only applied for the current month's charges, not for the 12 months, which the agent did not clarify with you.
Me : Why offering fake info
They are trained customer service
Who else as customer we can trust and believe
We truly apologize for that. We will certainly highlight this issue with the higher team to take strict action against that agent for providing a false commitment to our valuable customer like you. We genuinely want to provide only the correct information and do not want to offer any false commitments regarding plan charges or fees.
Who will make them accountable? Send out this kind fake offer then take it back :?
XfinityAlyssaA
Official Employee
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2.5K Messages
4 days ago
Good afternoon @user_xt57oo and thank you for reaching out on our Community Forums and bringing this experience to our attention — we truly appreciate it. We want to assure you that this is not the experience we want for any of our valued customers.
We’re happy to forward your feedback to the appropriate internal teams for review and investigation. We can also take a look at the current offers available to help find the best deal to fit your needs and budget. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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XfinityMartyR
Official Employee
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3.1K Messages
9 hours ago
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