Failure to waive early termination fees per Executive Support

I recently canceled my account due to deceptive practices by an Xfinity agent regarding an unlimited data plan they signed me up for. 

The early termination fees on my final bill must be removed. I am also disputing the additional data overage charges on my bill due to the charges being applied in the plan I was deceptively signed up for. These charges should not be on my final bill as it was part of the FCC complaint that executive support acknowledged.

Below is an email provided by Xfinity Executive Support. The formal FCC complaint is in Ticket# ESL04981441.

Please help me so that I do not have to reopen my FCC complaint. I have called and left the below representative a voicemail, but maybe someone here can lend him a helping hand.

Good afternoon Mr. <redacted for privacy>,

 

This email serves as a follow-up to our earlier conversation regarding the misinformation you received concerning your data plan being unlimited. As stated in the event you decide to opt out of your contract, and go with a different service provider, in the event you are billed an Early Termination Fee I will waive the charges. Please let me know if you have any questions or concerns.

 

Thanks

 

 

<redacted for privacy>

Xfinity – Executive Customer Relations 

Office <redacted for privacy>

Office hours 8:30am-5:00pm EST (Monday-Friday)

#WEOWNTHEEXPERIENCE