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user_g8k7xm
1st Topic

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2 Messages

Saturday, April 19th, 2025 2:47 PM

Failed Payment Arrangement

For some reason the payment arrangement has failed to restore service. I’ve gotten confirmation that service will be restored momentarily but it’s been over an hour. I desperately need internet to work. What’s going on?

Question

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Updated 

18 days ago

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EG

Expert

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110.2K Messages

18 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasD

Official Employee

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1.2K Messages

18 days ago

 

user_g8k7xm I appreciate you posting on our Community Forums, and our team can look further into the payment arrangement to see what's going on. Please send our team a direct message with your full name and address. 

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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