Extremely Unsatisfied Customer
I recently moved twice back to back and brought my xfinity with me. I went without internet for 3 weeks, talked to countless representatives, had an install appointment set for a 12 hour window on a Sunday and was told I would have to be home, so I stayed home all day. No one came. I spoke to someone else who said they were on the way at 730pm. no one came. The following Monday I was told someone would come out and I wouldn’t have to be there. No one came. Then, the next day, I was told someone would come in a 2 hour window and they FINALLY showed up! Just to tell me they couldn’t help- I wound up moving again a week later. When I got here, I also took xfinity. My internet once again didn’t work. I speak to 3 more people. One woman said she would send out a tech 2 days later and I would have to be there and a $100 charge would appear on my account, and I said no I will not pay $100 for a tech to come out. She said, just agree to it and you won’t have to pay it. I said ok that’s weird, but ok. Please check the recorded phone calls for this interaction.
Cut to a couple weeks later and I see the charge. I am told that because the girl scheduled the appointment FOR me, I would have to pay - if i’d just scheduled through the app I wouldn’t have been charged. What in the free hell? So I speak to someone else who was extremely sweet and said she would credit me for the weeks I went without internet but was still being charged for, and $50 for the install but not $100. I was not happy but agreed because at this point I am exhausted.
Today my $40 bill came through as $140. I didn’t have internet for weeks, have had nothing but lies and inadequate service. I just speak to another woman who had an attitude from the beginning, and seemed to think I didn’t understand my bill at all, so she only explained it over and over. My issue isn’t being explained the bill, it’s that i’ve had problem after problem and no one seems to care whatsoever. $100 charge for a woman setting an appt for me to have a man come out and plug my modem in, when she told me I would not actually be charged, is insane.
When I asked about cancelling, the woman had an attitude and said I can cancel but I’ll be charged for that and still owe the $140 bill I already owe. I am at my absolute wits end with this company, this has been going on for 2 months, I need something to happen before I cancel, go to the BBB and have all of my friends and family switch to different companies at the end of their contracts.