Visitor
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1 Message
Extra charges
Hello, looking at my bill I am being charged extra every month for unreturned equipment. There is no unreturned equipment! When we moved we literally transferred service and are still using the same modem. We just had to have new lines installed from the outside box to inside the house. One of your company techs did that. These charges are not correct.
EG
Expert
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121K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemetrise
Official Employee
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482 Messages
2 hours ago
Hi there. Thank you so much for reaching out on our Xfinity Community Forum about that equipment charge. I'll be happy to assist. When you moved, did you transfer service to the new address? Or, did you set up a new account and simply disconnected the old account?
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