Visitor
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1 Message
Extra charges
Back in July 27, 2026 I was charged a $100 for a service visit which shouldn’t have been charged because I had Xfinity equipment and it was an Xfinity fault. Now my bill randomly increased $30 in the month of September with no explanation. I’ve been trying to get a hold of a customer service agent thru Xfinity assistant but that chatbot [Edited: "Language"].
XfinityJon
Official Employee
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1.7K Messages
12 hours ago
Good afternoon user_y4gmlr. I can certainly understand your concern if there was an increase in your bill. It sounds like a promotional discount might have come to an end. Do you have access to view your account on the Xfinity App or Xfinity website?
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