1 Message
Extra Charges
I have had autopay set up for multiple months. I added a new credit card and it turned off my autopay so I was charged a $10 late fee and a $5 fee for not having auto pay set up. It was never mentioned when I added a new card that I would need to set up autopay again. It also said I would get a $10 credit for paying last months bill but I never got that either.
XfinityBrianH
Official Employee
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789 Messages
5 hours ago
@rosedean9 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions
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