Visitor
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1 Message
Extra charges after I closed my phone services and internet
I closed my mobile account with all the features including internet last year on Sept 2024. Now a collection agency sent me a bill of 448.65. It already affected my credit. I need a supervisor to fix this. It is not my fault the agent didn't close the account correctly. I need help!
XfinityChelseaB
Official Employee
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1.6K Messages
2 days ago
Hello @user_vq3i2r, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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