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user_vq3i2r
1st Topic

Visitor

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2 Messages

Thursday, April 24th, 2025 12:25 AM

Extra charges after I closed my phone services and internet

I closed my mobile account with all the features including internet last year on Sept 2024. Now a collection agency sent me a bill of 448.65. It already affected my credit. I need a supervisor to fix this. It is not my fault the agent didn't close the account correctly. I need help!

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Updated 

30 days ago

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XfinityChelseaB

Official Employee

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1.8K Messages

1 month ago

Hello @user_vq3i2r, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_vq3i2r

Visitor

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2 Messages

An agent from the Xfinity Mobile Executive Resolutions contacted me by email and phone. I called back left a voicemail and email as well. Until today, I haven't received any new updates. 

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30 days ago

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XfinityJustinC

Official Employee

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1.3K Messages

Hello, @user_vq3i2r thank you for taking time to follow up and appreciate the update that you followed up with the executive expert. Sorry to hear that you haven't heard back, and want to ensure you're able to get in contact for the resolution. Due to the time frame of our last interaction, when you have time can you please send a new direct message to continue.

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

 

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30 days ago

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