Extra charges, 4x the expected bill amount.

user_28ypy0 I’m really sorry to hear about this experience. I can completely understand how frustrating it is to see such a large change in your bill and services you didn’t expect, especially after having trouble reaching a live agent. Let’s take this step by step. Pricing can change if a promotion wasn’t applied correctly, expired early, or if additional services were added to the account. I’d definitely want to review that original $60/5-year offer with you, along with the recent changes, to see exactly what happened here. As for the added services (like the streaming box, StreamSaver, or Netflix), those should not be on your account without your approval. We’ll want to review each item and remove anything you didn’t request, as well as address any related charges. Please send me a direct message with your full name and service address, so I can take a closer look at your account, break down the billing, and help get this resolved for you. 

 

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